Introduced in late 2009, Rent the Runway (RTR) offers women everywhere the opportunity rent and wear designer dresses which may have previously been out of their budget or not suitable to repeat usage. The cost for rental ranges from $50-$200 for 4 nights.
The nascent company has already solved for common hurdles for the clothing rental business: they’ve partnered with a dry cleaners for reduced rates and each order comes with 2 sizes to avoid last minute fit issues. Think about it as Netflix for your night out.
What’s so hot about RTR?
- It’s a viral business. Like Gilt Groupe and RueLaLa, it’s an invite-only service which grows from word of mouth. This keeps marketing and customer acquisition costs down.
- Currently, there are no substitute products / services (though I anticipate this won’t be for long).
- It takes only about 4 rentals to break-even on a single dress. Let’s say RTR pays 70% of retail for a typical $300 dress which rents for $50. In about 4 rentals, they’ve recovered their inventory cost. The additional option that RTR has which it has not exercised yet is the sale of inventory. This would significantly boost their ROI on each inventory item and grow a new line of revenue.
And speaking of new lines of revenue, RTR can expand to accessories and other special occasion items.
What’s not so intriguing
- Mass retailers (Neiman Marcus, Saks, etc.) with lower inventory costs and deeply entrenched relationships with consumers can enter the market. The risks to these stores is that they could cannibalize some of their existing customer streams and may not even target RTR’s ideal customer (one who covets designer dresses but doesn’t want to shell out the cost for one). Mass retailers, if successful, could differentiate on both time and delivery speeds by leveraging existing warehouses and supply chain logistics.
- Regularity of business. Right now, RTR is positioning itself as your special occasion top. To date, about 10% of customers are returning. While it is still a fledgling business, the number of visits / customer / year is relatively low to other businesses with higher needs. Therefore, the key to success is a higher volume and range of customers.
- No unique differentiation. Led by a bunch of first-time entrepreneurs and no real differentiation point, RTR could be left hanging dry when new entrants come in unless they are able to build up enough first-timer experience to find ways to distinguish their service.